AI
AISIN CORPORATION
To make an AI agent that converses naturally with visitors on an exhibition floor work without a staff member standing by throughout.
The challenge Idein solves
In a noisy hall, speech recognition slips easily, and a mishearing is enough to derail the conversation. Generative AI corrects those misrecognitions automatically from context, which prevents the breakdown. Alongside this, an AI camera judges on the spot when one visitor has been replaced by the next, and resets the conversation. Together these two let the service keep running with no staff intervention.
What we did
- At Japan Mobility Show 2025, the conversational AI agent “Saya” acted as tour navigator at four points in “Tokyo Future Tour 2035,” with technical cooperation from Idein
- Generative AI corrects speech recognition from context, fixing misrecognitions under exhibition-hall noise
- Combined with immediate AI-camera detection of one visitor giving way to the next, this delivers a fully unattended conversational AI service
- At Expo 2025 Osaka, Kansai, three “Saya” units were installed at the Osaka Healthcare Pavilion, along with 13 ai cast units measuring visitor numbers and dwell time to steer visitors across eight booths
- Related release: Technical cooperation on AISIN’s AI agent “Saya” at Japan Mobility Show 2025 (Idein)